Return policy

Cubic Vape Return & Refund Policy

At Cubic Vape, we stand behind our four pillars: Quality, Variety, Affordability, and Reliability. We want you to be completely satisfied with your experience. Because we hand-select every product for traceable quality, we have established a clear and fair return policy.

1. 14-Day Satisfaction Guarantee (Unopened Items)

If you change your mind, you may return any unopened and factory-sealed products within 14 days of delivery.

  • Condition: The original heat-shrink wrap or seal must be intact. Due to hygiene and safety regulations, we cannot accept returns for any item that has been opened.

  • Refund: A full refund (minus original shipping costs) will be issued as store credit or to your original payment method.

2. Dead on Arrival (DOA) & Defective Items

We pride ourselves on Curated Excellence, but electronic devices can occasionally malfunction.

  • Reporting Window: If your disposable vape is "Dead on Arrival" (doesn't hit out of the box) or has a major functional defect, you must notify us within 48 hours of delivery.

  • Proof Required: To maintain our quality traceability, please provide:

    1. A short video showing the device malfunctioning.

    2. A photo of the Security Code/Serial Number on the original packaging.

  • Resolution: Once verified, we will provide a pre-paid return label (if applicable) and issue a free replacement or a full refund.

3. Non-Returnable Items

For health and safety reasons, the following are Final Sale:

  • Opened Disposables: Once the package is opened, it cannot be returned unless it is a verified manufacturer defect.

  • "Lack of Taste": Flavor is subjective. We do not offer refunds if you simply do not like a specific flavor profile.

  • Clearance Items: All sales on clearance or "Last Chance" items are final.

4. Shipping & Restocking

  • Return Shipping: For "change of mind" returns, the customer is responsible for return shipping costs.

  • Restocking Fee: A 10% restocking fee may apply to non-defective returns to cover inspection and processing.

  • Incorrect Orders: If we sent the wrong item, we’ll fix it immediately at zero cost to you.

5. How to Start a Return

  1. Contact our Customer Care Team at  Email with your Order Number.

  2. Include photos/videos of any defects.

  3. Our team will respond within 24 business hours with an RMA (Return Merchandise Authorization) and instructions.